From 80c34d2a914e066d87420f324d8c65ee672167ad Mon Sep 17 00:00:00 2001
From: BJ Weschke <bweschke@btwtech.com>
Date: Wed, 3 May 2006 20:47:34 +0000
Subject: [PATCH] Make sure that callers kicked from queue because of
joinempty and leavewhenempty have an event logged with regard to the reason
for their departure. #6559 (Corydon76)
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@24566 65c4cc65-6c06-0410-ace0-fbb531ad65f3
---
apps/app_queue.c | 4 +++-
doc/queuelog.txt | 8 ++++++++
2 files changed, 11 insertions(+), 1 deletion(-)
diff --git a/apps/app_queue.c b/apps/app_queue.c
index 3123427487..7f8c86aa6d 100644
--- a/apps/app_queue.c
+++ b/apps/app_queue.c
@@ -1960,6 +1960,7 @@ static int wait_our_turn(struct queue_ent *qe, int ringing, enum queue_result *r
/* leave the queue if no agents, if enabled */
if (qe->parent->leavewhenempty && (stat == QUEUE_NO_MEMBERS)) {
*reason = QUEUE_LEAVEEMPTY;
+ ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
leave_queue(qe);
break;
}
@@ -1967,6 +1968,7 @@ static int wait_our_turn(struct queue_ent *qe, int ringing, enum queue_result *r
/* leave the queue if no reachable agents, if enabled */
if ((qe->parent->leavewhenempty == QUEUE_EMPTY_STRICT) && (stat == QUEUE_NO_REACHABLE_MEMBERS)) {
*reason = QUEUE_LEAVEUNAVAIL;
+ ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
leave_queue(qe);
break;
}
@@ -2999,7 +3001,7 @@ check_turns:
if (res < 0) {
/* Record this abandoned call */
record_abandoned(&qe);
- ast_queue_log(args.queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
+ ast_queue_log(args.queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected from queue %s while waiting their turn\n", args.queuename);
}
diff --git a/doc/queuelog.txt b/doc/queuelog.txt
index aa6365e369..fa8cb48e85 100644
--- a/doc/queuelog.txt
+++ b/doc/queuelog.txt
@@ -61,6 +61,14 @@ ENTERQUEUE(url|callerid)
A call has entered the queue. URL (if specified) and Caller*ID are placed
in the log.
+EXITEMPTY(position|origposition|waittime)
+The caller was exited from the queue forcefully because the queue had no
+reachable members and it's configured to do that to callers when there
+are no reachable members. The position is the caller's position in the
+queue when they hungup, the origposition is the original position the
+caller was when they first entered the queue, and the waittime is how
+long the call had been waiting in the queue at the time of disconnect.
+
EXITWITHKEY(key|position)
The caller elected to use a menu key to exit the queue. The key and
the caller's position in the queue are recorded.
--
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