diff --git a/configs/samples/queues.conf.sample b/configs/samples/queues.conf.sample index eae5e0ea81b9fac054ace59e95ff27a1c069c164..69e59753874ca219f169912b8d63a016f87cf3da 100644 --- a/configs/samples/queues.conf.sample +++ b/configs/samples/queues.conf.sample @@ -119,9 +119,9 @@ monitor-type = MixMonitor ; SL2 = ((calls answered within threshold + calls abandoned within threshold) / (answered calls + abandoned calls)) * 100 ;servicelevel = 60 ; -; A context may be specified, in which if the user types a SINGLE -; digit extension while they are in the queue, they will be taken out -; of the queue and sent to that extension in this context. +; If a 'context' is specified, and a caller enters an extension that +; matches an extension within that context, they will be taken out of +; the queue and sent to that extension. ; ;context = qoutcon ;