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Commit eb9f9bcb authored by Russell Bryant's avatar Russell Bryant
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Merged revisions 300430 via svnmerge from 

https://origsvn.digium.com/svn/asterisk/branches/1.8

................
  r300430 | russell | 2011-01-04 15:00:16 -0600 (Tue, 04 Jan 2011) | 18 lines
  
  Merged revisions 300429 via svnmerge from 
  https://origsvn.digium.com/svn/asterisk/branches/1.6.2
  
  ................
    r300429 | russell | 2011-01-04 14:59:56 -0600 (Tue, 04 Jan 2011) | 11 lines
    
    Merged revisions 300428 via svnmerge from 
    https://origsvn.digium.com/svn/asterisk/branches/1.4
    
    ........
      r300428 | russell | 2011-01-04 14:56:04 -0600 (Tue, 04 Jan 2011) | 4 lines
      
      Update the autosupport script from Digium support.
      
      (closes AST-395)
    ........
  ................
................


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@300432 65c4cc65-6c06-0410-ace0-fbb531ad65f3
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contrib/scripts/autosupport
+ 479
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View file @ eb9f9bcb
#!/bin/sh
#
# Autosupport Version 2.0.15
# Collect support information
#
# Copyright (C) 2005, Digium, Inc.
# Copyright (C) 2005-2010, Digium, Inc.
#
# Written by John Bigelow (support@digium.com)
# Charles Moye (cmoye@digium.com)
# Trey Blancher (trey@digium.com)
#
# Distributed under the terms of the GNU General Public
# License
#
OUTPUT=$HOME/digiuminfo.txt
# usage:
# autosupport [prefix]
# ARGUMENTS:
# prefix - Prefix to tarball. (Referenced as $1)
# Example: autosupport <Your Digium Technical Support Ticket number>
# Ensure the PATH variable includes '/usr/sbin' and '/sbin'
PATH=/usr/sbin:/sbin:${PATH}
DATE_STAMP=$(date +%Y%m%d)
OUTPUT_FILE=digiuminfo.txt
TARBALL_OUTPUT_FILE="digium-info_${DATE_STAMP}.tar"
VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
FILE_PREFIX=
FOLDER_PREFIX="${HOME}/"
files="n";
# If a prefix is specified on command-line, add it.
if (set -u; : $1) 2> /dev/null
then
if [ $1 == "-h" ] || [ $1 == "--help" ]; then
echo
echo "Digium autosupport script"
echo "Copyright (C) 2005-2010, Digium, Inc."
echo "Licensed under the terms of the GNU General Public License"
echo
echo "usage: autosupport [prefix]"
echo "Valid Options:"
echo " [prefix] Prefix to apply to output files"
echo " May be your existing Digium Technical Support Ticket ID"
echo " -h, --help Show help about options"
echo
echo "Example:"
echo " autosupport XXXXXXXX"
echo "Generates:"
echo " XXXXXXXX_${OUTPUT_FILE}"
echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
echo
exit
fi
FILE_PREFIX="${FILE_PREFIX}${1}_";
fi
MYUID=$(id -u);
if [ $MYUID -ne 0 ]; then
echo "You must be root to run this."
exit 1
fi
clear
echo
echo "This will gather information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo "This may take up to half a minute to run. Please be patient."
echo "To continue press 'y', to quit press any other key"
read ans
if [ "$ans" = "y" ]; then
rm -f $OUTPUT
echo "------------------" >> $OUTPUT;
echo "PCI LIST" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvb >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "PCI LIST(no lookup)" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvbn >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "INTERRUPTS" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/interrupts >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "RUNNING PROCESSES" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ps aux >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "KERNEL VERSION" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uname -a >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "CPU INFO" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cpuinfo >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "VERSION INFO" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/version >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "CMDLINE INFO" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cmdline >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "KERNEL CONFIG" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "/lib/modules/$(uname -r)/build/.config:" >> $OUTPUT;
cat /lib/modules/$(uname -r)/build/.config >> $OUTPUT;
echo >> $OUTPUT;
echo "/usr/src/linux/.config:" >> $OUTPUT;
cat /usr/src/linux/.config >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DAHDI MODULE INFO" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
modinfo /lib/modules/$(uname -r)/dahdi/*.ko >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "OTHER INFO" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "/etc/*issues*:" >> $OUTPUT;
cat /etc/*issues* >> $OUTPUT;
echo >> $OUTPUT;
echo "/etc/*release*:" >> $OUTPUT;
cat /etc/*release* >> $OUTPUT;
echo >> $OUTPUT;
echo "/etc/*motd*:" >> $OUTPUT;
cat /etc/*motd* >> $OUTPUT;
SUPPORTED_MODULES="wcb4xxp wct4xxp wctc4xxp wctdm wctdm24xxp wcte11xp wcte12xp"
RELATED_MODULES="$SUPPORTED_MODULES dahdi_dummy dahdi_transcode dahdi_vpmadt032_loader zaptel ztdummy zttranscode";
OUTPUT_FILE="${FILE_PREFIX}${OUTPUT_FILE}"
TARBALL_OUTPUT_FILE="${FILE_PREFIX}${TARBALL_OUTPUT_FILE}"
VAR_LIB_LIST_FILE="${FILE_PREFIX}${VAR_LIB_LIST_FILE}"
OUTPUT="${FOLDER_PREFIX}${OUTPUT_FILE}"
TARBALL_OUTPUT="${FOLDER_PREFIX}${TARBALL_OUTPUT_FILE}"
VAR_LIB_LIST="${FOLDER_PREFIX}${VAR_LIB_LIST_FILE}"
# Done with setup, now start gathering information.
# function not implemented yet
determine_paths()
{
ASTERISK_PROCESS=$(ps -o cmd -C asterisk | grep asterisk 2> /dev/null)
echo "detected process: $ASTERISK_PROCESS";
# split on whitespace? or use sed/awk to parse
# get first arg which will be path to Asterisk binary - add this to PATH
# look for a '-C' if that is present, get the arg after it, and make the tarball collect that directory
## in addition to /etc/asterisk/ or instead of it?
}
collect_digiuminfo()
{
# Delete existing OUTPUT
[ -f $OUTPUT ] && rm -rf $OUTPUT
# Sanity Checks
echo "------------------" >> $OUTPUT;
echo "Sanity" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
md5sum $0 >> $OUTPUT;
grep "Autosupport Version" $0 | head -n1 >> $OUTPUT
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "Working";
echo "------------------" >> $OUTPUT;
echo "KERNEL VERSION : uname -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uname -a >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "VERSION INFO : cat /proc/version" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/version >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "CMDLINE INFO : cat /proc/cmdline" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cmdline >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
# Check for loaded Zaptel/DAHDI modules
for module in dahdi zaptel; do
if [ -d /sys/module/$module ]; then
echo "------------------" >> $OUTPUT
echo "$module version:" >> $OUTPUT
echo "------------------" >> $OUTPUT
echo "/sys/module/$module/version: " >> $OUTPUT
cat /sys/module/$module/version 2> /dev/null >> $OUTPUT
echo "" >> $OUTPUT;
echo -n "."
fi
done
echo "------------------" >> $OUTPUT;
echo "DAHDI TOOLS : dahdi_cfg --help" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_cfg --help 2>&1 | grep "Version" >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DAHDI HARDWARE : dahdi_hardware" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_hardware >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "ASTERISK INFO : asterisk -V" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "asterisk -V:" >> $OUTPUT;
asterisk -V >> $OUTPUT;
echo >> $OUTPUT;
# Add check to see if asterisk is running.
if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
for command in "show version" "core show version" "pri show version" "dahdi show version" "transcoder show" \
"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show channels" \
"dahdi show channel 1" "core show channels" "skype show version" "skype show licenses" "skype show users" \
"show g729" "g729 show version" "g729 show licenses" "fax show version" "fax show licenses" "fax show stats" ; do
echo "asterisk -rx \"$command\"" >> $OUTPUT;
asterisk -rx "$command" >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
done
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "LOADED MODULES" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lsmod >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DAHDI_TEST" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_test -c 20 >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DMESG OUTPUT" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmesg >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DMIDECODE" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmidecode >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DAHDI CONFIG" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
grep -v '^#' /etc/dahdi/system.conf >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "CHAN_DAHDI CONFIG" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
grep -v '^;' /etc/asterisk/chan_dahdi.conf >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "EXTENSIONS CONFIG" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
grep -v '^;' /etc/asterisk/extensions.conf >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
else
echo "terminated";
exit
fi
clear
echo "------------------" >> $OUTPUT;
echo "OTHER INFO : cat /etc/*{issue,release,version}*" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
/etc/*motd* /etc/asterisknow-version /dev/zap/ /dev/dahdi/ \
2> /dev/null); do
if [ -f $file ]; then
echo "$file:" >> $OUTPUT;
cat $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ps aux >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "INTERRUPTS : cat /proc/interrupts" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/interrupts >> $OUTPUT;
echo -n "."
sleep 2;
echo "---------- sleep(2) ----------" >> $OUTPUT;
cat /proc/interrupts >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DAHDI SCAN : dahdi_scan" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_scan >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "----------------------------" >> $OUTPUT;
echo "CAT OF DAHDI/ZAPTEL CHANNELS : cat /proc/dahdi/" >> $OUTPUT;
echo "----------------------------" >> $OUTPUT;
for tech in dahdi zaptel zap; do
if [ -d /proc/$tech/ ]; then
for file in $(ls /proc/$tech/ 2> /dev/null); do
echo "----------------------------" >> $OUTPUT;
echo "/proc/$tech/$file:" >> $OUTPUT;
cat /proc/$tech/$file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
done
fi
done
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DMESG OUTPUT : dmesg" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmesg >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "LOADED MODULES : lsmod" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lsmod >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
# Grab the parameters for each module
for mod in $SUPPORTED_MODULES; do
if [ -d /sys/module/$mod ]; then
echo "------------------" >> $OUTPUT
echo "$mod parameters" >> $OUTPUT
echo "------------------" >> $OUTPUT
echo "/sys/module/$mod/parameters:" >> $OUTPUT
for param in $(ls /sys/module/$mod/parameters/ /sys/module/$mod/ 2> /dev/null); do
if [ -f /sys/module/$mod/parameters/$param ]; then
echo -n "$param: " >> $OUTPUT
cat /sys/module/$mod/parameters/$param 2> /dev/null >> $OUTPUT
elif [ -f /sys/module/$mod/$param ]; then
# Handle Zaptel doing it differently
echo -n "$param: " >> $OUTPUT
cat /sys/module/$mod/$param 2> /dev/null >> $OUTPUT
fi
echo -n "."
done
echo >> $OUTPUT
fi
done
echo "------------------------" >> $OUTPUT;
echo "DAHDI/ZAPTEL MODULE INFO : modinfo" >> $OUTPUT;
echo "------------------------" >> $OUTPUT;
for file in $(ls /lib/modules/$(uname -r)/dahdi/*.ko \
/lib/modules/$(uname -r)/dahdi/*/*.ko\
/lib/modules/$(uname -r)/extra/*.ko \
/lib/modules/$(uname -r)/extra/*/*.ko \
/lib/modules/$(uname -r)/misc/*.ko \
/lib/modules/$(uname -r)/misc/*/*.ko 2> /dev/null); do
if [ -f $file ]; then
echo "------------------------" >> $OUTPUT;
modinfo $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo "------------------------" >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "PCI LIST : lspci -vvvb" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvb >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "PCI LIST(no lookup) : lspci -vvvbn" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvbn >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "CPU INFO : cat /proc/cpuinfo" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cpuinfo >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "----------------------" >> $OUTPUT;
echo "VPM FIRMWARE INSTALLED : ls -la /lib/firmware" >> $OUTPUT;
echo "----------------------" >> $OUTPUT;
$(ls -la /lib/firmware 2> /dev/null >> $OUTPUT);
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
route -n 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
iptables -L 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ifconfig 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DMIDECODE : dmidecode" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmidecode >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "KERNEL CONFIG : cat /path/.config" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
for file in /lib/modules/$(uname -r)/build/.config /usr/src/linux/.config; do
if [ -f $file ]; then
echo "------------------" >> $OUTPUT;
echo "$file:" >> $OUTPUT;
cat $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo >> $OUTPUT;
echo "done!"
}
collect_var_lib_list()
{
# Delete existing VAR_LIB_LIST
[ -f $VAR_LIB_LIST ] && rm -rf $VAR_LIB_LIST
DIR_LISTING="/var/lib/asterisk/"
if [ -d /var/lib/digium ]; then
DIR_LISTING="/var/lib/digium/ ${DIR_LISTING}"
fi
if [ -d /usr/lib/asterisk/modules/ ]; then
DIR_LISTING="/usr/lib/asterisk/modules/ ${DIR_LISTING}"
fi
echo "ls -1aAR $DIR_LISTING > $VAR_LIB_LIST"
$(ls -1aR ${DIR_LISTING} | sed -e '/^\.\.*$/d' > $VAR_LIB_LIST);
}
collect_config_backup()
{
collect_var_lib_list
# Include the /etc/asterisk directory, modprobe.conf, and the modprobe.d directory
TAR_FILES="/etc/asterisk/ /etc/modprobe.*"
# Check if any Asterisk licenses are installed
# G.729, Fax, ABE, Cepstral, Skype, etc.
if [ -d /var/lib/asterisk/licenses/ ]; then
TAR_FILES="$TAR_FILES /var/lib/asterisk/licenses/*"
fi
# Check if any Digium licenses are installed
# HPEC
if [ -d /var/lib/digium/licenses/ ]; then
TAR_FILES="$TAR_FILES /var/lib/digium/licenses/*"
fi
# Check if DAHDI is installed
if [ -d /etc/dahdi ]; then
TAR_FILES="$TAR_FILES /etc/dahdi*"
fi
# Check for Zaptel Module configuration
if [ -f /etc/sysconfig/zaptel ]; then
TAR_FILES="$TAR_FILES /etc/sysconfig/zaptel*"
fi
# Check for Zaptel Module configuration (alternate location)
if [ -f /etc/default/zaptel ]; then
TAR_FILES="$TAR_FILES /etc/default/zaptel*"
fi
# Grab the dahdi/zaptel init scripts, in case they have been modified
for driver in dahdi zaptel; do
if [ -f /etc/init.d/$driver ]; then
TAR_FILES="$TAR_FILES /etc/init.d/$driver"
fi
done
# Check for zaptel.conf
if [ -f /etc/zaptel.conf ]; then
TAR_FILES="$TAR_FILES /etc/zaptel*"
fi
# Check for fxotune.conf
if [ -f /etc/fxotune.conf ]; then
TAR_FILES="$TAR_FILES /etc/fxotune.conf*"
fi
# Check for misdn-init.conf
if [ -f /etc/misdn-init.conf ]; then
TAR_FILES="$TAR_FILES /etc/misdn-init.conf*"
fi
# Check for digiuminfo.txt
if [ -f $HOME/$OUTPUT_FILE ]; then
TAR_FILES="$TAR_FILES $OUTPUT_FILE"
fi
# Check for asterisk listing
if [ -f $VAR_LIB_LIST ]; then
TAR_FILES="$TAR_FILES $VAR_LIB_LIST_FILE"
fi
# Collect System Log Files
if [ -f /var/log/dmesg ]; then
TAR_FILES="$TAR_FILES /var/log/dmesg"
fi
if [ -f /var/log/messages ]; then
TAR_FILES="$TAR_FILES /var/log/messages"
fi
[ -f $TARBALL_OUTPUT ] && rm -rf $TARBALL_OUTPUT
[ -f $TARBALL_OUTPUT.gz ] && rm -rf $TARBALL_OUTPUT.gz
echo "tarring: tar -chvf ${TARBALL_OUTPUT} $TAR_FILES"
cd $HOME && tar -chvf $TARBALL_OUTPUT $TAR_FILES
echo "gzipping $TARBALL_OUTPUT"
gzip $TARBALL_OUTPUT
}
clear;
echo
echo "Digium may require root level access to the system to help debug";
echo "the problem you are experiencing. Do you want to provide login";
echo "information at this time? Please note that if you do so, change";
echo "your root password to a secure temporary password for Digium support";
echo "Press 'y' for yes and any other key to exit and save the previous info collected"
read login
if [ "$login" = "y" ]; then
echo "------------------" >> $OUTPUT;
echo "LOGIN INFORMATION" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo
echo "What is your root password?"
read rootpass
echo
echo "Root pass: "$rootpass >> $OUTPUT
echo
echo "What is your PUBLIC IP address?"
read ip
echo "IP address: "$ip >> $OUTPUT
echo
echo "Please provide any other login information that the technician"
echo "may need to know to login to the system'(press enter if not)'"
read adinfo
echo "Additional login info: "$adinfo >> $OUTPUT
clear
echo
echo "All information has been stored in $OUTPUT,"
echo "Please attach this file to an email case you already"
echo "have open with Digium Tech Support."
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi/zaptel module"
echo "parameters, and other asterisk/dahdi/zaptel related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
echo "This may take up to half a minute to run. Please be patient."
collect_digiuminfo;
collect_config_backup;
# ensure the output was written
if [ -f $TARBALL_OUTPUT.gz ]; then
clear;
echo;
echo;
echo "Tarball has been stored to:"
echo "$TARBALL_OUTPUT.gz"
echo "Please send this file to an email case you already"
echo "have open with Digium Tech Support."
else
echo;
echo;
echo "An error has occurred in capturing information."
echo "$TARBALL_OUTPUT.gz was not found."
echo;
echo "Please investigate your system, and send the output"
echo "above to your Digium Technical Support Ticket."
fi
else
clear
echo
echo "All information except login info has been stored in $OUTPUT,"
echo "Please send this file to an email case you already"
echo "have open with Digium Tech Support."
exit
clear;
echo;
echo "User selected not to continue."
fi
exit
contrib/scripts/autosupport.8
+ 38
− 25
View file @ eb9f9bcb
.TH AUTOSUPPORT 8 "Jul 5th, 2005" "Asterisk" "Linux Programmer's Manual"
.TH AUTOSUPPORT 8 "Aug 8th, 2010" "Asterisk" "Linux Programmer's Manual"
.SH NAME
.B autosupport
\(em interactive script to provide Digium[tm]'s support with information
.SH SYNOPSIS
.PP
.B autosupport
.B autosupport [-h] [prefix]
.SH DESCRIPTION
.B autosupport
is a script that is normally run by a user contacting Digium's support
to automate gathering support information.
It will probe the system for some configuration and run-time information,
and will also prompt the user for some optional access information (IP
address, login and password).
The information is written to /root/digiuminfo.txt which the user is expected
to attach to a support ticket to Digium.
The script must be run as root.
\fBautosupport\fR is a script that is normally run by a user contacting Digium's Technical
Support to automate gathering support information. It will probe the
system for some run\-time and system information, and generate a backup
of Asterisk related configuration. An optional parameter for a prefix
may be specified which is typically used to specify a Digium Technical
Support Ticket ID.
.PP
The script requires root privileges to run, and writes all output in the
home directory of the user running the script. For the purposes of this
document, this will be referred to as /root/ henceforth.
.PP
The system information is written to /root/digiuminfo.txt and the backup
of configuration (and the system information file) are written to a tarball
in /root/ with a base name of digium\-info. A Date Stamp will be appended,
and if specified the optional parameter will be a prefix. The tarball at
least is expected to be attached to a support ticket with Digium.
.SH OPTIONS
.SS Arguments:
.TP 15
\fBprefix\fR
Used to prefix the file names. Typically a Digium Technical Support Ticket ID
.SS Options:
.TP 15
\fB\-h, \-\-help\fR
Show help about options
.SH FILES
.B /root/digiuminfo.txt
.RS
The output of the script goes there
.RE
.br
.B /root/digium\-info_YYYYMMDD.tar.gz
.SH SEE ALSO
asterisk(8)
.SH "AUTHOR"
autosupport was written by John Bigelow <support@digium.com>.
This manual page was written by Tzafrir Cohen <tzafrir.cohen@xorcom.com>
Permission is granted to copy, distribute and/or modify this document under
the terms of the GNU General Public License, Version 2 any
later version published by the Free Software Foundation.
.SH AUTHOR
autosupport was written by John Bigelow <support@digium.com> in conjunction with
Charles Moye and Trey Blancher. This manual page was written by
Tzafrir Cohen <tzafrir.cohen@xorcom.com> and updated by Charles Moye. Permission
is granted to copy, distribute and/or modify this document under the terms of
the GNU General Public License, Version 2 any later version published by the
Free Software Foundation.
.PP
On Debian systems, the complete text of the GNU General Public
License can be found in /usr/share/common\-licenses/GPL\-2.
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